I show this video on the first day of class as it is a stark illustration of how difficult it is to align the incentives of individuals with the goals of a company. At Lincoln, they do it by devoting lots of effort to measuring individual productivity. When you have a good performance metric, it is much easier to design incentive compensation schemes that (i) give employees enough information to make good decisions; and (ii) the incentive to do so.
Category: 01. Introduction: What this book is about